Responsible Gaming
at ace8

1. Age Restriction — 18+ Only

ace8 operates exclusively for adults. You must be at least 18 years of age to register an account, make a deposit, or participate in any betting or casino game on the Platform. This is a strict, non-negotiable requirement that applies to every player in Bangladesh and everywhere else the Platform is accessible.

At registration, you are asked to confirm that you are 18 years of age or older. ace8 reserves the right to request identity verification documents — including a National Identity Card (NID) or passport — at any point. If verification reveals that a player is under 18, the account will be closed immediately, all pending withdrawals will be cancelled, and deposits may be refunded at ace8's discretion in accordance with applicable regulations. Any winnings accumulated by an underage player will be forfeited.

2. Recognising Problem Gambling

For the vast majority of players, gambling at ace8 is a fun, recreational activity — a way to enjoy cricket betting during the BPL season, spin the slots on a quiet evening, or try your luck at the live casino. However, for a small number of individuals, gambling can become problematic. Recognising the early warning signs is the first and most important step toward regaining control.

• You find yourself spending more money on gambling than you originally intended.
• You gamble to recover losses rather than for entertainment (also known as "chasing losses").
• Gambling is causing financial difficulty — you are borrowing money, missing bill payments, or dipping into savings to fund your play.
• You feel restless, irritable, or anxious when you are not gambling, or when you try to cut back.
• You are concealing the extent of your gambling from family members or close friends.
• Gambling is affecting your performance at work, your studies, or your personal relationships.
• You have tried to stop or reduce gambling in the past but have been unable to do so.
• You feel a compulsive urge to gamble even when you know it is not in your best interest.

If you recognise two or more of the above signs in your own behaviour, we strongly encourage you to take action now. ace8's responsible gaming tools are available immediately from your account settings, and our support team can activate any restriction on your behalf if you contact [email protected].

3. Player Protection Tools

ace8 provides a comprehensive set of self-management tools that you can access directly from the Responsible Gaming section of your account dashboard. All tools take effect immediately or within the timeframes specified below. No tool requires approval from ace8 staff to activate — you are always in control.

To access these tools, log in to your ace8 account, navigate to Account Settings > Responsible Gaming, and select the tool you wish to activate. If you experience any difficulty accessing these settings, contact our support team at [email protected] and we will activate the chosen restriction on your behalf without delay.

4. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on ace8. It is designed for players who believe they need a significant break from gambling and want a formal, enforceable mechanism to prevent access to the Platform.

4.1 Available Self-Exclusion Periods

• 6 months — A six-month exclusion, after which you may request reinstatement subject to a 7-day reflection period.
• 1 year — A twelve-month exclusion, after which reinstatement is subject to a 7-day reflection period.
• 3 years — A thirty-six-month exclusion, after which reinstatement is subject to a 30-day reflection period.
• Permanent exclusion — Your account is closed indefinitely. This decision is irreversible. Permanent exclusion cannot be lifted under any circumstances.

4.2 What Happens During Self-Exclusion

• Your account is immediately suspended and you are logged out.
• All pending withdrawal requests will be processed and paid out; funds on deposit will be returned to your verified payment method.
• All promotional and marketing communications are stopped immediately.
• ace8 will take reasonable technical measures to prevent re-registration using the same identity credentials.
• If you inadvertently access the Platform during your exclusion period, you are responsible for leaving immediately and notifying [email protected].

4.3 How to Request Self-Exclusion

1. 1
   Log in to your ace8 account and go to Account Settings > Responsible Gaming > Self-Exclusion.
2. 2
   Select your exclusion period — 6 months, 1 year, 3 years, or permanent. Read the summary of what self-exclusion means before confirming.
3. 3
   Confirm your decision by entering your account password when prompted. This acts as a deliberate confirmation step to prevent accidental activation.
4. 4
   Self-exclusion takes effect immediately. You will receive a confirmation email. Your account will be suspended and you will be unable to log back in for the selected period.
5. 5
   If you are unable to access your account settings, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username. Our team will process your request within one hour.

5. Deposit & Spend Limits

Managing how much you deposit is one of the most practical ways to keep gambling affordable and within your personal budget. ace8 strongly encourages all players to set deposit limits at the time of registration, rather than waiting until spending becomes a concern.

Limits apply across all payment methods — whether you deposit via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer. The limit is calculated on the total amount deposited within the chosen timeframe, regardless of which payment method is used for each individual transaction.

To set or adjust your deposit limits, go to Account Settings > Responsible Gaming > Deposit Limits. You can set limits in BDT (Bangladeshi Taka). If you wish to lower your limit, the change takes effect immediately. If you wish to raise your limit, a mandatory 24-hour cooling-off period applies before the increase is activated — this gives you time to reconsider whether the increase is genuinely in your best interest.

6. Getting Help & Support

If you feel that your gambling is becoming a problem — or if someone you know is showing signs of problem gambling — please do not hesitate to reach out. ace8's support team is available 24 hours a day, 7 days a week, including during Eid, Ramadan, Pohela Boishakh, and all national holidays.

6.1 Contact ace8 Support

Email our responsible gaming team directly at [email protected] with the subject line "Responsible Gaming Help". A dedicated team member — not an automated system — will respond to your message within one hour during peak hours and within three hours during off-peak periods. You can request any of the following actions immediately via email:

• Account time-out (any duration)
• Self-exclusion activation (any period, including permanent)
• Deposit limit reduction (takes effect immediately)
• Full account closure and withdrawal of remaining balance
• Signposting to external gambling support organisations

6.2 Speaking to Someone

If you would prefer to speak with a trained counsellor rather than an online support agent, we strongly encourage you to reach out to a mental health or gambling support professional in your area. ace8 does not operate a telephone helpline, but our support team can provide written guidance and connect you with resources available to players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

6.3 If a Family Member Is Affected

Problem gambling affects not just the individual player but also family members and close friends. If you are concerned about someone else's gambling behaviour on ace8, you can contact our support team at [email protected]. While privacy obligations limit what we can share about another person's account, we can guide you on the steps available to you and the resources that may help.

7. Protecting Minors

ace8 takes the protection of children and young people extremely seriously. Online gambling is strictly forbidden for anyone under the age of 18, and we employ multiple layers of technical and procedural safeguards to prevent underage access to the Platform.

If you share a device with children or young people in your household, we strongly recommend the following precautions:

• Never save your ace8 login credentials in your browser's autofill or password manager on a shared device.
• Always log out of your ace8 account completely when you have finished your session, particularly on shared computers or mobile devices.
• Consider installing parental control or content filtering software on devices accessible to minors. Tools such as Net Nanny, Kaspersky Safe Kids, and similar applications can block access to online gambling sites.
• Keep your account password private and do not share it with anyone, including family members.

If you suspect that a minor has accessed or attempted to access your ace8 account, please contact [email protected] immediately. We will investigate the matter, take appropriate steps to secure your account, and handle any related transactions in accordance with our underage gambling policy.

8. ace8's Commitment to Responsible Gaming

Responsible gaming is not a regulatory checkbox for ace8 — it is a genuine, ongoing commitment to the wellbeing of every player on the Platform. We invest in responsible gaming tools, staff training, and player monitoring systems because we believe that sustainable, enjoyable gambling depends on players staying in control.

ace8 regularly reviews player account data for indicators of problem gambling behaviour. Where our monitoring systems flag a potential concern — such as a sharp increase in deposit frequency, extended session durations, or repeated attempts to raise deposit limits shortly after lowering them — our responsible gaming team may proactively contact the player to offer support and check in on their wellbeing. These interventions are not punitive; they are a genuine expression of our duty of care.

We are committed to continuous improvement in this area. We review our responsible gaming tools, policies, and training materials on a regular basis to ensure they reflect current best practices. If you have suggestions for how ace8 can better support responsible gambling in Bangladesh, we welcome your feedback at [email protected].

Remember: gambling at ace8 should always be fun. The moment it stops feeling like entertainment and starts feeling like an obligation or an escape, it is time to use the tools on this page or to reach out to our support team. We are here for you.